Are tech businesses ignoring customers, and how long will consumers accept the current state of affairs?

At the beginning of the lockdown a report appeared in The Guardian with the headline, “Bosses speed up automation as virus keeps workers home”. The article centred around a report from EY claiming livelihoods were at risk as 41% of employers prepare for life after the crisis. But why is automation now being seen as the silver bullet, and at what cost financially, culturally and across society?

For seven years I’ve been actively involved in a survey that tracks the participation of women in the technology sector. Year-on-year it’s the easiest data set to predict; because sadly nothing ever changes. So how can enterprise business attract a more diverse set of employees and increase inclusion in tech?